Log in to your wholesale account (account.mipuzzles.com) and browse our catalog. Add items to your cart and check out using your approved payment terms. Contact us via chat if you need assistance.
Wholesale FAQ's
Find answers to common questions about ordering, pricing, payment terms, shipping, and account management for MI Puzzles wholesale partners. If you don't find what you're looking for, chat with us on the site — we're happy to help.
How do I place a wholesale order?
Is there a minimum order quantity (MOQ)?
Yes — minimums vary by product and are shown automatically when you're logged in.
Can I order samples before committing to a larger order?
Yes — we have low per-product minimums and a $300 order minimum, so you can start small before scaling up.
How do I access wholesale pricing?
Wholesale pricing is automatically applied when you're logged in to your approved wholesale account.
What payment terms are available?
New accounts are processed on a cash-before-shipment basis. Approved accounts may qualify for NET 30 terms once established.
How do I get NET 30 terms restored after a late payment?
Once your outstanding balance is paid, NET 30 terms are automatically reinstated on your next order.
Where do you ship wholesale orders?
We ship to all US regions. Contact us for freight options on large orders.
How long does wholesale order fulfillment take?
Most orders ship within 1-3 business days. You'll receive tracking information via email once your order ships.
Do you offer freight or pallet shipping for large orders?
Yes — chat with us for freight quotes on large volume orders.
What is your return policy for wholesale orders?
We accept returns on defective or damaged items within 30 days of receipt. Please contact us with photos of the damage before returning any product.
How do I file a return?
We accept returns on defective or damaged items within 30 days of receipt. Log in to your wholesale account to initiate a return, and include photos of the damage.
What should I do if items arrive damaged?
Document the damage with photos and contact us via chat within 5 business days of delivery. We'll arrange a replacement or credit.
How do I apply for a wholesale account?
Apply at store.mipuzzles.com/pages/wholesale Once approved, you'll receive login credentials and access to wholesale pricing.
Who do I contact for account support?
Use the chat on our site and our wholesale team will get back to you promptly.
Where can I find my invoices?
All invoices are available in your wholesale account portal under your order history. Login at account.mipuzzles.com to view your order history.
How do I pay an invoice?
Log in to your wholesale account, navigate to your open invoices, and complete payment directly in the portal.
What payment methods are accepted for invoices?
We accept credit cards, debit cards, and ACH through a secure, industry-standard payment processor. If paying by check, please mail it to us and we'll apply it to your account upon receipt.
How do I place a reorder?
Log in to your wholesale account (account.mipuzzles.com) and select a past order to use it as a starting template — items are added directly to your cart. From there you can add additional products before checking out.
Can I edit or cancel an order after it's placed?
Orders can be modified or cancelled before they ship. Chat with us on the site as soon as possible if you need to make changes.
How do I update my shipping address or account information?
Log in to your wholesale account (account.mipuzzles.com) and update your details under account settings, or chat with us for assistance.
How do I track my order?
Tracking information is sent to your email once your order ships. You can also view order status in your wholesale account portal.
Are all products available for wholesale?
Most products in our catalog are available for wholesale, including exclusive items only available to wholesale buyers. Log in to your account to view current wholesale inventory and pricing.
Partner with us
We'd love to have you join our expanding family of gift shops, boutiques, hardware stores, and more.